Dismal Service

I had a credit card default way back in 2001 and the account has since been paid off and closed. That default still appears on my profile in 2020 when I app**** for new card as FNB never closed that card. I'm disadvantaged because of something that happened nearly 20 years ago and I still cannot get resolve on this issue after visiting FNB in Vineyard numerous times trying to get closure on this matter. *** Very dismal service. ML Booi