Dismal feedback

<p>When querying why I was not receiving eBucks for fuel purchases on my credit card, I received the following response by e-mail.</p> <p>"Please note that our record shows that your account is not in good standing and this is the reason why you do not qualify to earn eBucks."</p> <p>The eBucks department blames the card department and when I contacted the card dept., there apparently seemed no obvious reason for this remark. My enquiry with reference no. ********** was then escalated with the promise of a response within 48 hrs. This sadly, has not materialised and contrary to their service proposition, does not seem as if client 's interests are being put first. What is even more confusing is that this account has since inception, which dates back to the previous century, never been in arrears. Maybe it is time that this financial institution adheres to it's policies and treat customers with a little more respect.</p>