Dismal failure to activate business account expeditiously

I am so disappointed with the service I've received from FNB business, I opened a business account with them more than 3 weeks ago, to date it has not been activated.

I spent nearly an hour on the phone on 13/08/2021 being sent from pillar to post. I finally got assisted by a Janique, who stated that a KYC form needed to be completed and will be sent to my e-mail address. I did not receive that said email and I am stuck with a dormant account.

To make matters worse, I was communicating with another agent on the FNB in chat, who was stating the opposite of what Janique was saying, Prince from business suite stated that I will need to make a deposit into the account to activate it.

I must state how inconveniencing this whole experience has been and I am very much considering approaching another bank and moving all my accounts from FNB. The nonsense really doesn't stop at this point.