MT
Mahendren T

1 reviews | Active since Mar 2009

08 Dec 2016, 16:43

Dismal ebucks order service

<p>I ordered a smart watch since it was on special last month but haven't received it to date (>14 days since purchase)</p> <p>I have called at least 3 times in the last 2 weeks and always received the response - "it's on it's way, will probably be with you tomorrow". Today, on a 25 minute call (I hung up after that - service worse than Telkom), I find out the courier hasn't picked it up from the supplier.</p> <p>This, after I've been calling in to query it for so long, nothing's been done about it. Ps. It sucks that order delivery information isn't on the website.</p> <p>I hope that this complaint spurs ebucks to action but I fear it may be too late. Tomorrow is my last day at work, and I'll be there till 12pm. After that I won't be able to pick it up. </p> <p> </p> <p>Please call me to cancel the order if it isn't delivered by then. </p> <p> </p> <p>Not a happy customer<br /><br /></p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2016, 09:45
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)