Dismal Assitance From FNB Connect

I’ve unfortunately been the recipient of dismal service and sheer utter incompetence from your FNB connect staff. I’m having an issue making a purchase of data/airtime on the FNB connect app. I keep receiving an error message reading “context=prepaid”. I called the FNB connect centre and I was passed on from one agent to another (in total 4) until the phone hung up. I then decided to take the matter on the secure chat… where again I was passed around from one person to another. This is frustrating and paint a poor light on your establishment. Your staff are either poorly trained or poorly motivated to perform their duties. It’s actually less disappointing than saddening to see what your service has come down to.