Dismal and *********** customer service

<p>I am out of the country at the moment. I need to access my account at FNB and have been dealing with FNB online banking for over a month trying to set my OTP to email since I cannot receive SMS messages. Online banking requested several documents, I email them the required documents. Do not hear back. Send several email soliciting help. Get an email from online banking requesting same documents. Email them said documents (again). Do not hear back. Send them emails requesting respinse. Get an email from online banking requesting same documents. Email them said documents (again. again.). Do not hear back. </p> <p> </p> <p>Is there anyone at online banking who is competent at resolving anything??? I need to access my account. Is this too much to ask?? I am utterly frustrated.</p> <p> </p> <p>This is atrocious and a complete disrespect of you clients.</p> <p> </p> <p>Anyone at FNB online banking that has any competence??? Please????</p>