Disinvest at FNB, STOP Banking with FNB. WORSE BANK EVER!

I’ve had an extremely frustrating experience trying to disinvest my money from FNB. What should be a straightforward process turned into a drawn-out ordeal marked by poor communication, unprofessional conduct, and repeated empty promises for over 2 months

From the start, the process lacked clarity. Each interaction with customer service resulted in conflicting information, with no clear guidance on timelines or requirements. I was constantly passed from one department to another, with no one taking ownership of the issue.

Escalations didn’t help either. Despite raising the matter multiple times, I received generic responses and assurances that my case was being prioritized—yet nothing meaningful ever happened. Deadlines came and went with no follow-through, and I was left chasing updates instead of being proactively informed.

The level of unprofessionalism is deeply concerning. Simple queries took days (sometimes weeks) to be addressed, and commitments made by staff were rarely honored. It felt like a cycle of false assurances just to delay rather than resolve the problem.

For a financial institution of this scale, I expected far better. Accessing your own money shouldn’t be this difficult or stressful. This experience has significantly damaged my trust, and I would strongly caution others to think twice before investing if the disinvestment process is handled this poorly.