MJ
Mxolisi J

1 reviews | Active since Mar 2009

20 Apr 2015, 08:49

Dishonored Debits

On the 15th April 4 of my debit orders were dishonored and had to pay R138 per debit order. What troubles me about the dishonored debits is that the difference between the debits and the funds being available on my account was no more than two hours, and for that I had to be penalised R552. I will not argue against the use of these penalties, even though I am totally against them, but I think some flexibility should be exercised in cases like these. <br> <br> Regards, <br> <br> Disappointed customer.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2015, 09:56
Official
Hello musze,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 669432.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)