Dishonorable

I have been seeking help from FNB to correct my credit record for over a year, I settled a loan account with FNB October of 2024 with one of their representatives and that rep didn't honor the closure of the account. The account remained open for another year with FNB incorrectly reporting missed payments of the account to the credit bureau throughout 2025. I followed up again and another rep assured me they will get it closed and they still didn't close it. Now FNB on all platforms is ignoring my case. Representatives rush to transfer me to other departments and offer no real help, personal loans say legal should help and legal says collections should help and collections cycles me back to personal loans. On their in-app platform their representatives just end the conversation, on phone calls they hang up when I explain that FNB needs to correct my credit record. I have spoken to multiple reps regarding this on multiple platforms and I can assure the public the is no quality assurance with FNB. I have all emails, all the settlement letters , proof of payment and conversations with said reps along with their names. They have been awful to deal with.