Dishonesty and non delivery of FNB card by Takealot delivery.

My fiance has been wit FNB for many many years and a few days ago he app**** for a second credit card for me from FNB. The process of applying for a card was quick and easy and delivery was supposed to be scheduled for today Friday the 23rd of November by Takealot. I have bene waiting the whole day for this delivery but my card was not delivered to me. After phoning Takealot at 16:20 in order to find out whether my card would still be delivered today, as it was nearing to 17:00, I was promised that it will indeed be delivered today. After I asked the person on the phone if she can guarantee delivery will still happen today and she indeed say that it will happen. I then phoned again at 17:20 to find out whether this "promised" delivery will occur and I got told that the driver contacted me but got no answer which was absolutely not true since I have received NO calls at all and I have my phone call log to prove this. I find this service dishonest and pathetic. Takealot has wasted my whole as I was waiting for their delivery and keeping my phone close to me. This has also messed me around as now I have to keep using my fiance's card meanwhile I could have had my own already. Takealot delivery has put me off doing any sort of courier services from them ever again. From reading other reviews from Takelot deliveries, I am not the first person that has struggled to get my card delivered to them. I just cannot comprehend why FNB is still using their services and the organizational image of FNB is negatively affected by the poor service of the chosen delivery partner Takealot.