OS
Obakeng S

1 reviews | Active since Mar 2016

15 Mar 2016, 22:31

Dishonesty

I have noticed that lately when I make transactions, I somehow end up with a negative balance on my account which would result in penalties as a result of transactions that go through the account while the account does not have funds.<br> <br> The issue is that one relies on the sms updates that are received when a transaction is made but it seems as if this sms' are no longer reliable. Transactions keep going through without the account updating OR card declining at a point of sale. Then FNB imposes a R50.00 penalty per transaction. <br> <br> I took this up with FNB Private Banking and all they do is blame me for transacting while I do no have funds in the account. How can I make 14 purchases when I do not have funds in my account? I do not even have an overdraft facility yet the account keeps going into a negative. <br> <br> FNB is arrogant in their response to the issue. I think I will be moving my Private Account to another bank soon. I can deal with anything but arrogance when I pay for a service.<br> <br> my account my available and account balance update as expect

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2016, 08:36
Official
Hello sefoloom,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 890140.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)