Dishonest FNB

I am very appalled and angry about the service I received from Fnb Debt protection unit. Towards end of 2017, their Consulted called me and told me that I qualify for a debt cover on my revolving plan.. I told her that I do not need it, since am trying to pay off my loan, but she insisted that I will have to pay for it if I use the RCP, which I have been tryin to avoid using for months , since my aim was to try and reduce the debt..

She said it’s fine I can the cover and if I don’t use the revolving credit loan , I won’t have to pay the monthly debt cover .. I will only pay if I used it. I asked her if my current balance won’t affect the cover . She said no, will have to pay if I use it from now on.

So I did not use the RCP from the day I took the cover, but to my surprise my account was debitted on the 17th of january. .

I have been fighting with Fnb to reimburse me the money , but now one of their consulted called me with a different story . From the 17th of January I have been asking them to fix this. But I was told they will have to listen to the recorded calls which takes 10days to retrive. They promised to called me and they never did. After a month of waiting for cummunicatuon from them, I resorted to loading a complain.. which now they are still refusing to reimburse my money.

They are not sencire and honest with the products the sell._ all I want is my money back

Herewith the reference of the **** debt cover -Debt Protection Plan (DP02TV52).

The level of disrespect from the consultants and service is shocking