Dishonest consultants

On 7/1/2022 I received a call from a Amelia Mlombo from group ***** who was following up on the payment I had made on 3/1/2022 (who I’m paying, for what, have I received the goods/service etc.), I answered all those questions. She informed me that she was going to submit the details of whom I was paying to Nedbank as she received the request to confirm all those details from them and get back to me.

On the 10/1/2022 she phoned to confirm that the details I gave are not of those I said I was paying so should Nedbank release the payment or not which I confirmed that they shouldn’t release the payment if the bank account is not that of who I was intending to pay.

She then advised that there is a process to follow in order to get the money which was not released as per my confirmation back and I should log a call with the ***** department as it’s a ***** case and the refund on the held funds will only take place after submitting the documents but I’ll be advised by fnb on the process.

Long story short, the person who’s handling then case then sends me a case closure letter which states that the said Nedbank account was found to have no funds, I then asked how is that possible if the call from Amelia was for me to confirm if the funds should be released or not of which I confirmed NO. I still haven’t received a response.

I phoned Amelia last week who seemed to have amnesia and says I must have misunderstood her when she asked whether they should release the funds or not. What is there to misunderstand when the question was clear, as well as the process she explained to follow to get the funds reversed?