Dishonest and Lying *******!

Its just been one bad experience after another.

I enquired about the overdraft option with FNB and was redirected to upgrade my account to the premier account in order for me to get the over draft. I was super happy. Then when my card arrived I activated it and then said to the agent on the chat now what? and then was advised I could not get one, at this stage I am fuming already because I was told if I upgrade to the premier account I could use the overdraft. I then sent an email to FNB stating I would like to downgrade to my normal account and they advised it would take 5-7 days. I am already fuming with the fact I was misled and **** to, to upgrade to a more expensive account then I see the premier account fee and the pro-rata fees ontop of that was taken off my account and as a result one of my transactions didnt go through and they debited me an additional R90 off my account. I spoke to a guy on the chat and told him about FNBs dishonesty with me from the start and frustration and was told someone would call me but was promised the same thing more than 2 weeks ago. I cannot trust them and do not feel comfortable banking with FNB as trust is of high importance and I was let down. The fees that I have been charged as a result of FNBs dishonesty below:

ITEM PAID NO FUNDS 1 ITEM MS ON 22/6 R90.00 MONTHLY ACCOUNT FEE 9/6/22 - R7.63 MONTHLY ACCOUNT FEE 8/6/22 - R229.00

This is disgraceful! I am sure they think money goes on trees!