CG
Corne G

1 reviews | Active since Mar 2015

31 Oct 2018, 06:43

Dishonest

I have been doing some Forex electronic payments and when you do the payment, your swift fees are already included. a Few days later FNB start debiting my account NOT ONCE BUT 3 X FOR THE SAME PAYMENT!! At the end I end up paying R1000 for a small amount. And this was for the 1. A month earlier I also did a payment, even smaller and FNB did it as well, now they doing 3 deductions in a row. I am currently not in South Africa, email me at ********** I will no longer do forex payments from FNB, I END UP LOSING the little bit of savings I have.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2018, 09:55
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints Team

*** (option one)