Disguting service from FNB

<p>On the 5th July 2017, I went into FNB Westville to fill in a reversal request as I had incorrectly paid R30000 to the incorrect recipient. I also had to sign a payment form for the reversal of about R286.</p> <p>Today 18/07/2017 I went in to query as to why the reversal was taking so long. The consultant tried calling the FNB online banking and was left holding for 25 minutes. When he eventually got a response, he was transferred to another department where again, he was left for 15 minutes with no response. He sent through another email request as I was now very frustrated. Not with the poor consultant by FNB in general. Not to mention that when I had arrived Manu the FNB greeter, on asking what I needed told me that I should call online myself. I told her that I needed an answer now so was directed to the consultant. She however, was not phased AT ALL, when I commented on how disgusting the service was and that I had been waiting for over 45 minutes just for the phone to be answered by Fnb online. I then returned home and attempted to call them myself about 3 hours later. As I write this, I have already been sitting waiting for my call to be answered for over 20 minutes. All I get is "we are currently experiencing a high call number" REALLY!!! ALL DAY!!! And if I put the phone down and call again, I''m placed at the back of the queue. Totally unaceptable!!!! Absolutely Disgusting</p>