Disgustsing Service

I have been banking with FNB my whole life and with this covid19 relief I have to say that I have received the worst service ever after I app**** for relief for my bond payments. People I know have already been granted their relief from the other banks. I cannot even get somebody to phone me from FNB as I app**** weeks ago and am still waiting. I did advise my banker that I need relief starting from 25th April and she advised there is a waiting period and I just have to wait and there is nobody in the whole of FNB that I can speak to. Iam disgusted with the servicethat I received from FNB during this stressful time for me and once this covid 9 is over I am going to transfer my bond and change banks. I am not happy at all with FNB