1 reviews | Active since Jun 2010
Disgustingly Poor Service Online Banking
I wanted a new laptop to be loaded with TrendMicro as on the Online Banking Website. After loading the software and verifying the laptop it needs a validation number which Online Banking is supposed to supply. This was not available in my Online Banking as it should have been and 3 call centre people did not know how to fix it. I was using the Banking App to call FNB and 3 times it dropped the call. When I asked the operator to call me back if the line was lost, I was told this was not possible!! So each time I have to start fresh. Nothing they told me to do helped. Meanwhile the cellphone cost just mounted.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)