Disgustingly poor service from FNB

I have reported ***** on my Premier Cheque account and have not received assistance or feedback from FNB. I have also not received the new debit card that was to be delivered today as arranged. I am handicaped and can only open up to receive the replacement card on a Monday, Wednesday or Friday. The courier company insisted to deliver it to me on Tuesday 24.10.2023 and said if I insist delivery on today date 25.10.2023 there will be a R150 penalty that I have to pay. THE FNB Service is disgusting, after over 40 years as a customer this is not acceptable. I also could not reset my online banking app or cell phone banking app with FNB. The also do not respond when sending emails to *** or ***.