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1 reviews | Active since Jul 2019

15 Jul 2019, 12:16

Disgustingly Apathetic Service

FNB has caused me to default on a Purchasing Contract,I'm now being sued by the seller, the estate agent and possible ******** charges are being added to all of this because I could not get access to MY Money or even get a measely ban cheque or guarentee that I am good for the money from "bank". I've given notice to release my money from a 32 day noice account 69 days ago and not a single soul can tell me why this is happening. The local branch keep saying its a Head Office problem and they can't do anything about it and Head Ofiice, the call centre and even the "bankers" on the online app has bee of less than zero help. NOBODY IS HELPING me and I don't know what else to do. Moving my money to another bank will take day I DO NOT HAVE. I have been humiliated, my good name has been tarnished and all because of FNB's utter incompetence. I am disgusted by the level of service, perhaps someone from this institution will respond to this before this time next year.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jul 2019, 12:59
Official
Good Day, 

We are sorry that your experience prompted you to contact us with a complaint. 
  
 We apologize for the inconvenience and frustration this has caused you.
  
 Please refer to the e-mail sent to you to enable us to investigate this matter.
 
 Regards, 
 
 Hello Peter Complaints Team 
 
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