Disgusting way to treat clients

Still awaiting a call from FNB bank .... the services are disgusting. .... is there no one that can do their jobs correctly there ???? I'm waiting for more than 2 weeks not for my query to be resolved when informed that this will take 7 to 10 working days , I am appalled at the fact that nothing has been done for me as yet and when I called back up yesterday they stated that my case was not put through the first time around so I have to file a ***** case once more ..... honestly FNB is not a bank for people who works hard for the money they earn coz they just let any Tom **** and harry take your money away from you ..... don't deal with this bank !!!!!!!