1 reviews | Active since Jul 2015
Disgusting & Unproffession Service from FNB ***** Department
Service to You - ReferenceRr ********** 7050~1
the agent that took my calls was absolutely RUDE, im asking questions he doesnt want to respond instead he just wants to brush me off and just do what he wants to do, when i told him i want to speak to his Manager he says i can send my email to the complaints line, I need something to be done with this matter as i cannot understand how your agents are trained to deal with customer matters or issues in order for them to be resolved.
SO i kindly request that this matter be addressed i took the time to write my letter of complaint because the Agent from the ***** department and you can listen to the call you hear that it was absolutely unnecessary for him to behave or treat me that way.
I await your response
Regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)