Disgusting Unproffesional Service

I am not at all amazed at the sheer lack of service delivery or proffesionalism from a company that prides itself with the Slogan WE HERE TO HELP.

Please allow me to explain after posting my review on the 17 March 2023 in the hope of getting some kind of assistance, I received an sms stating a consultant would be in contact with me within 24- 48 bussiness hours and I was supp**** with a reference no to my complaint.

On the 23 arch 2023 I received an email from Sibongile Maphasa from the Private and Personal Service Recovery Department. How utterly disgusted I was in receiving their response. Instead of bringing about a solution to my dilemna, they basically gave me various options all of which I advised in my original review I have done already. Did they not even take the time to read properly or did they even read it all with understanding.

I responded to the email the very same day advising that I have exhausted all of the options provided and requested for further help. How shocked I am that to date 10 April 2023 I have not even received a courtesy email acknowledging receipt of my email. For ease of reference I forwadered all my correspondence to the various stakeholders to proof my point to Sibongile. I have even made face to face contact with the local branch in Knysna and spoke with ***lene who also basically told us that they cant do anything about this matter. If this is not an unproffesional approach to the public and their clients at large from a huge corporate company that we entrust our hard earned cash with then to say in the least I dont know.

I therefor again resort to this platform in the hope of finding a solution to my problem and requesting FNB to please appoint a proffesional staff member who is trained enough and willing to see this matter resolved.

I will be waiting.

Now I pose this question if everyone at FNB says they cant help please advise me who will help resolve my issue.