Disgusting treatment of a long standing client

FNB decided suddenly to freeze our Trust account due to outstanding FICA documents. Unfortunately they had not bothered to request these from us and so without warning I am unable to pay my rates and taxes. My tenant cannot pay his rent.

I completed and sent the forms and documents on Monday, have sent numerous emails to my "private banker" plus the ekyc department, have left numerous voice mails on her "direct" number and yet still I cannot use the account.

How is one supposed to resolve these issues if you can never talk to a human being and no updates or feedback are supp****?