Disgusting treatment from FNB

I am absolutely perturbed by the treatment received from FNB. I was contacted to open a Platinum cheque account with fabulous benefits and easy and simple services. Sure the card reached me almost immediately but several weeks later I am expected to run 2 bank accounts because my debit orders have not been transferred as promised in over 4 weeks. <br> <br> I then ask for assistance for my late dad's estate and I'm put through to your deceased estates call centre who tell me they cannot talk to me because I am a private individual, but I am the appointed Executor on the estate. I then get told to go into a branch and provide documents which I did in 2014 already but for some reason the deceased estate department never received it and the rude lady who took my call and did not provide her name told me it is my responsibility to check every 5 days on progress!!! I may have made a horrible decision in moving banks. As a platinum customer and all the fanciness you market in offering