Disgusting ,Shocking, Horrible, Pathetic, Useless Service

I have called FNB connect over 6 times already to just port my number to MTN. 10 days later nothing has been done yet. Everytime I phone , once the guy was so rude he put the phone down in my ear, I get a different story, its going to take 24 hours, then it was going to take 24 to 72 hours, then some woman called me and said it would be done immediately. 2 days later I had to call again and when insisting on speaking to a supervisor the phone was pit down in my ears. When I finally got hold of a supervisor/team leader who took over 5 minutes to answer the phone he said the port was rejected because my number was still an account but had been now changed to a prepaid and I must again ask MTN to submit a new port request and it will be done immediately, This was 2 days ago and once again nothing, I am losing business everyday because this number is not been ported and I use it for client orders for my wifes business. I am absolutely appalled by FNB connect service and will never recommend them to any person and I am also going to report this behaviour to the ombudsman.