Disgusting servise from FNB and DSV

After loosing my debit card, I ordered a new card around the 19th from the FNB app, which I was told it would get delivered in 3 to 5 working days, yesterday I got an sms from both DSV and Take a lot that my cards will get delivered on the 28th, only Take a lot honoured their promise however DSV didn’t, when I went onto the chat with an FNB agent Patrica and she told me that maybe they were stuck in traffic and they never bothered to tell me, I am currently sick however I had to wait at the office only for my debit card to not arrive, Today I call DSV after receiving an sms that my card will get delivered in 3 to 5 working days again, the agent Thandokazi Ngoana tell me that my card will get delivered on Wednesday they don’t consider that I waited for their guys to deliver which they didn’t and if I want an urgent delivery I will have to pay R250, I requested to speak to a manager she advised a manager will call me in 10 minutes, that’s long gone and I’ll have to wait for FNB to see if they approve my urgent delivery or not, I hate being with FNB and now it’s time to leave this bank