Disgusting service when terminating speedpoint

I have sold my robindale shop merchant number 617791 effective 1st march 2015. In late january 2015 i went with the new buyer to fnb randburg and liased with the branch manager Me Barry Gordon that i had sold the shop and that the new owner wanted to take the speedpoint facility over. She opened an account at the branch at the same time. Mr Gordon and his staff member Jane K said he would oversee the entire process for both of us and requested that i give him a letter to this effect which i duly did. After repeated calls to branch i was informed that everything was on track. About a week back i was suddenly informed that i had to contact MS and cancel my agreement. I ffound this crazy as i was told several times that the branch would handle everything.On the 12th my buyer received her new speedpoint. The technition refused to take the old speedpoint back. I requested the branch to have this collected at my other shop. This has not been done. I was told MS would contact me but again nothing. MS has zero respect for my problem.