Disgusting service, Unable to do their jobs

Documents promised to be sent off immediately where never sent. I drove out to the branch to give in my documents, which I was told 3 weeks prior were not necessary, Only to have gotten so frustrated in the process to be told that the document were never even sent. <br> Who waits for an approved credit card for over a month??!!! <br> I had to keep phoning to try and follow up as to why I had not received any type of response. If there is a branch that needs to be shut down, it is definitely this one! <br>