disgusting service, theft and lies
<p>I have 3 bank accounts and my phone account with FNB.</p> <p> </p> <p>on my phone account i have 2 automatic topups setup.</p> <p>1 top is for airtime which tops up my phone with R100 when the airtime reaches below R10.</p> <p>the 2nd topup is for data which tops up my account with 1 gig of data when it goes below 100mb.</p> <p> </p> <p>My phone was ****** on the 13th October, i went into FNB gardens to get a new sim card, the idiot gave me a new sim card but didn't connect it to my number , i then had to do another sim swap that is connected to my number. Also considering i have just told you my phone is ****** why not save me time and assist with doing a blacklisting of the handset.</p> <p>I NOW HAVE 2 SIMS ON MY ACCOUNT WHEN THERE SHOULD ONLY BE 1.</p> <p> </p> <p>on the 17th of October i bought a new phone, i put my simcard in the new phone, i then started getting alerts that my account is being toped up with R100 , i got 5 of these alerts in less than 1 hour, however i did not make any calls.</p> <p> </p> <p>the auto top up should have topped up my account with 1 gig of data.</p> <p> </p> <p>I REQUIED A REFUND OF R500 FOR INCORRECTLY BEING DEBITED .</p> <p> </p> <p>between the 17th and today i have spoken to a Liz or Elizabeth who have both **** to me me, i keep getting told i will be contacted within 48 hours, lies. i called on wednesday afternoon and tried to speak to a manager however the managers leave at 4pm i was told. the then requested a manager call me the following morning between 8am and 9am, i did not receive any calls. </p> <p> </p> <p>I have now today spoken to another idiot team leader as there are never any managers, her name is Kia Mamasa , i explained everything again to her this morning and said i need her to call me back before 10am , i am writing this now and it is 10:15. </p> <p> </p> <p>I am sick and tired of the pathetic service and customer care and lies lies lies. </p> <p> </p> <p>i expect this resolved today as well as a letter of appology and if it doesn't happen today as i have waited 2 weeks and heard all the lies and been very patient, im going to another bank on monday and im telling all my friiends about the **** service from FNB and i will tell my blogger friends and i will spend 2 weeks every evening sharing my story.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
been 5 more days now and nothing, its impossible to speak to a manager they hide behind there *********** callcentre agents that leave people on hold for more than 20mins.
You sit in a nice position where you just deduct funds out of peopes bank accounts and when you have done it in error you play the ****py customer service game.
been 5 more days now and nothing, its impossible to speak to a manager they hide behind there *********** callcentre agents that leave people on hold for more than 20mins.
You sit in a nice position where you just deduct funds out of peopes bank accounts and when you have done it in error you play the ****py customer service game.