DISGUSTING SERVICE - Replacement / Renewal of Chq Card

DISGUSTING SERVICE - Replacement of Chq Card. If products take 5 working days to be courier and delivered to Jhb, Why does FNB needs more than 5 working days to replace an expired Chq Card? It is also a nightmare trying to liase with FNB client services? Wake up FNB, having so many accounts with FNB ??? !!1