DISGUSTING SERVICE RECEIVED

I sent money via ewallet and when I went to draw it out there were suddenly NO funds in my ewallet!!! The slip said contact your nearest branch so of course I rushed through to FNB Clear water Mall to find out what has happened. After sitting for 20 minutes I got told to use their telephone banking. I then called and was cut off 3 times. I was then told that a defect needs to be logged and the INVESTIGATION will take 7-14 days! How is this possible? Why should I wait that long for my own money? From defective cards to a defective ewallet! I hate that I switched over to FNB & really regret that decision