Disgusting service or lack thereof!!

Absolutely disgusting! I have had an account with FNB for many years. During the Covid lockdown my account was closed without ANY communication whatsoever! I told the banker to open another chq account for me. 2 days later nothing! I then logged onto the bank and opened a Premium account myself. I then deposited some funds into the account. Much was my surprise to note that they had changed the account to a Private account and debited my account with the charges! Then the ATM retained my card! I have sent an email regarding my issues telling them to reverse the charges and charge the correct Premium rate as well as reverse the charges (R150) for, according to them, Me not having sufficient funds! I also requested a replacement card free of charge! Not one person has bothered to reply to my complaint! I have on the banking site attempted to chat to a banker... Well.. When you are 292 in the queue and they only get back to you 1 and a half hours later, that just does not justify having to pay for a private account. The private bankers are totally useless. In the past when i have sent an email I received a response 3 days later!! When people try to get hold of a banker they expect speedy responses not tardy delayed service! FNB has become totally too big for themselves and don't deem the man in the street important enough any longer, we just have to pay the monthly fees!