TW
Tshana W

1 reviews | Active since Sept 2012

31 Dec 2015, 16:05

Disgusting service, once again, from FNB

In November this year I received notification from FNB that my credit card limit was being decreased due to an affordability assessment which they did on my behalf, without even contacting me to find out if their assessment is accurate. I requested that the previous limit be reinstated, and they were quite arrogant about it, and stated that it cannot, as it would be \irresponsible"of them.<br> <br> THEN FNB decides to change my debit order date"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Dec 2015, 16:10
Official
Hello ****kins,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 841293.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)