DISGUSTING SERVICE no respect for CUSTOMERS

I'm.officially appalled and disgusted by Fnb. I've Been lodging complaints ONLY to be called back by sibongile who gave my such an attitude and being rude like there's no tomorrow! I didn't want her.to help me and she said I can even email the ceo it will come back to her!! What disgusting service is that?? Fnb employ people with customer service s****s and not just what's on their cv!!! I'm done.with fnb and going to another bank. Oh and my.credit card is still lost and someone else has been making purchases on it and NO ONE is assisting with that!!! Yet money is deducted from my child's account for it. I don't want to be assisted by Sibongile as she doesn't know how to treat customers with dignity and.respect!!! How are you assisting by saying it's a businesses decision!!!???? What about ***** on my credit card???!!! And I'm emailing the CEO as per sibongile