Disgusting Service, makes promised they do not keep

I wrote a review on Hello Peter about First National Banks terrible service. I received an email saying that they would contact me in 24 to 48 hours. Almost a week later and numerous comments on Hello Peter they have still not bothered to contact me. I have had appalling service from Customer Care who are still working from home and an 87 year old mother who cannot get a bank card - how cruel can FNB be! Once again for about the 10th time I'm asking for a manager to call me to sort this out.