Disgusting service if FNB funeral cover

I am extremely disappointed with the service I’ve received from FNB Funeral Cover. I submitted a claim on 15 October, well ahead of the funeral which took place on 18 October. As of today, 22 October, I am still waiting for the outcome of my policy.

I have been calling every day since submitting the claim, only to be told that “the policy is still under review.” No progress updates, no clear timelines, and no sense of urgency—especially in such a sensitive and emotional time.

This delay has caused unnecessary stress during an already difficult period. A funeral policy is meant to ease the burden on families, not add to it. FNB has completely failed to provide the support and responsiveness that is expected from such a critical service.

I hope this issue is resolved urgently, and I sincerely hope others do not have to go through the same experience.