Disgusting service from the ***** Department in FNB

I reported a ***** case in January 2020. To date, I have not received any communication back from FNB. It is logged on the system and the call agents can see it. They continuously transfer me between the agents. I've been on a call for almost half an hour with majority of the call being on hold. The call ended with FNB cutting the call and not getting anywhere. This is disgusting service for a ***** line, that too, from FNB.