DISGUSTING SERVICE FROM ***** DEPARTMENT

<p>DISGUSTED AT THE SERVICE!!!!</p> <p>I reported 2 ********** transactions that took place on my card on 8 October 2016. To date, no one has helped me. I found out this morning that after I was told my card was being ordered, it still hasn't been ordered and I spoke to Thele in the ***** department who was rude and spoke over me, and refused to help me without a reference number or account number which I don't have. I tried to give him my ID number which he wouldn't accept and just spoke over me. I asked to speak to a manager or supervisor which he refused as well.<br />I am a single parent going through a divorce and am DISGUSTED to say the least at the service FNB provides lately. Waited on hold for 20 minutes last week and nearly 10 minutes today only to find an unhelpful staff member (not the first time either.)<br />The reference I got today is Rg ********** 0836.<br />I have recordings of the calls and will be exposing FNB for who they really are...unhelpful and unwilling to assist.<br />Definitely will be letting everyone know that they shouldn't even waste their time with FNB.</p>