Disgusting service from FNB pavilion branch

Item: FNB (First National Bank)
Rating: 1
Author: Pearl M

I am disgusted by FNB. I am even more disgusted by your Pavilion branch.

On Monday I tried to make a deposit at one of your ATMs. My deposit did not go through. My cash WAS NOT RETURNED to me! I merely received a pathetic slip saying that my deposit was unsuccessful.

I logged a query at the branch. It is 48 hours later and still no word from FNB neither has my money being returned to my account.

Your nonchalance at the inconvenience that I have being caused is astounding! Absolutely disgusting customer service.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

20 Nov 2019, 15:16

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply20 Nov 2019, 15:16

Official