Disgusting service from FNB employee Bongani Ndembe

Disgusting service from FNB employee Bongani Ndembe. My account was placed on hold a month ago, ONE MONTH AGO! I’ve been mailing and calling daily over the past month, finally after 3 weeks I received an email from him which requested proof from my end, I sent the requested proof back to him on the same day and I’ve yet to receive feedback from him for over a week now. I’ve mailed multiple times and I’ve called and called to no answer. This is absolutely pathetic and unacceptable. I’ve been a FNB client for many years and never have I been treated like this. Hello Peter please assist me. This level of service is truly shocking.