Disgusting “Service” from FNB.

This is the second time I’m having to complain about the lack of service at FNB Midlands Mall in Pietermaritzburg since the end of December 2019. Once again, I am standing in a queue at the tellers and not one single teller is open but for Forex. The branch managers office is empty and the door closed and clients who pay bank charges are getting no service for their money. I want to emphasize that this is not a localized Midlands FNB issue but rather, a rot that is setting in across FNB as a whole.

This is absolutely unacceptable service and I honestly don’t care that you’re “going digital” when two thirds of the country’s population don’t even know what digital banking is and if they’ve heard of it, are too scared to try while FNB cuts heads and costs and charges for “service fees” when no service is being given.

You’re moving with “international trends” but you’re a modern day bank in a third world country and your managers should be on the banking floor empowering and educating your clients about digital banking rather than simply towing the company line and avoiding their responsibility to be a leader to their over worked staff and their under serviced customers.

Senior leadership at head office are sitting comfortably earning their fat cat salaries off of the people who get nothing in return for policies made that do nothing to benefit them but, so as to be more profitable while the client stands in a queue waiting to be served by an overburdened and thinly spread staff compliment.

Catch a wake up FNB. You’re going to bleed customers to banks who make no secret of their banking vision and make no pretense to offer face to face service. They are digital and that’s just how it is. You’re claiming to offer a “how can we help you” approach to one on one banking but you’re rotten to the core about your implementation.

I have taken a photo of the tellers counter that shows three cubicles al vacated while one lady in Forex has to deal with customers who are upset and it’s not her doing or fault. Unacceptable!!!!