Disgusting Service from FNB Commercial Property Finance – Urgent CEO Intervention Required!

I am beyond frustrated with the disgraceful service from FNB Commercial Property Finance regarding my bond application. The lack of transparency, professionalism, and accountability has reached unacceptable levels.

In March 2024, I app**** for a further advance on my existing bond and submitted all requested documentation. I was told that I qualified for R400,000 and ensured that any account closures needed were addressed. Yet, nearly a year later, my application is still in limbo.

A property evaluator conducted the assessment around six weeks ago, but since then, I have received no finalization or meaningful updates. My emails and calls are repeatedly ignored, forcing me to chase a response at every turn.

When I voiced my frustration to the sales specialist, suddenly, I was bombarded with daily document requests—proving that my application was not being taken seriously before. This incompetence has caused unnecessary delays and additional costs, as I have had to engage my accountant multiple times.

I have now escalated this matter to CEO Preggie Pillay, but shockingly, I have not received even an acknowledgment of my concerns. It is unacceptable for a major financial institution to treat its clients this way, especially when delays directly impact business operations.

I demand an immediate response and a direct call from the CEO to resolve this. I refuse to tolerate any more delays, excuses, or ignored communication. This situation is costing me time and money, and FNB needs to take accountability NOW.

FNB, you need to do better—urgently!