Disgusting Service from FNB call centre

I am totally disgusted with the non-service one receives from First National Bank. I have now phoned 6 times to various departments to try and resolve an issue I have regarding the non-receipt of statements that I specifically requested be produced monthly. You can never get through to anyone other than the automated answering system that tells you how important your call is and then how bust they are with all the higher than volume calls they are receiving - no wonder they are flipping useless!!!!!! If our calls were so important why not have a system that allows you elect to be called back when your consultants are not so "busy", which they seem to be continuously - employ more consultants if the existing ones cannot cope, oh no, cant do that as it doesn't serve our goal of maximising profits even if at the expense of service to the client . I have now used 48 minutes of my airtime and have not gotten any results. Wake up FNB and give the HELP you profess to give to your clients - and I think I'll have a heart attack if they even respond to this message, as they are so "busy" helping their clients, Ha Ha Ha Can someone please get back to me