1 reviews | Active since Mar 2017
DISGUSTING SERVICE FROM FNB CALL CENTRE
I am a new FNB client and wanted to pay my credit card as FNB had not debited my account on the 20th as agreed upon. I then phoned the FNB call centre number and was on the line for 15 minutes, I kept being transferred from one consultant to the other. The last consultant was so rude and actually hung up on me.... I still don't know why FNB has not debited my account. I am so disgusted by the rudeness of the FNB staff.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***