Disgusting service from FNB bank

On the 22 December 2021 I made a withdrawal of R3000 from CAPITEC bank and the machine only dispensed R450 because machine switched off. I immediately called CAPITEC, I was advised to call my bank where I was told to dispute from my App. Few days later I called in to follow up only then I was told to fill in a dispute form and I did that. Again few days later I called to be told the matter will be escalated today I called to be told again the same thing and I will be called before COB still waiting.

At that time I am a private banker who never enjoyed the service, I never got hold of them as their lines are always busy. I'm now waiting to take them to Ombudsman tomorrow after I do follow up again as usual.