DISGUSTING SERVICE FROM FNB AND CONSULTANT

I recently upgraded my account with FNB on the 28/10/2010 and then queried why I am not receiving ebucks for the last 2 and a half years. I spoke to Lawrence who was going to escalate the matter. ( At this point happy customer ). As he was professional and assisted me. One week later the matter has not been resolved , Tried to getting assistance using the secure chat option and was told that the matter cant be escalated on my behalf and i need to speak to collects , Online chat again , agent called me back and transferred to ebucks who where unable to assist , call transferred to FNB premier banking while explaining the issue , call dropped and was not called back. The using secure chat spoke to jublani who advised that he is unable to call me back . I THEN CALLED FNB AND RECEIVED THE WORST SERVICE POSSIBLE. I WAS BASICALLY TOLD THAT I DO NOT KNOW HOW TO USE CELLPHONE , THE AGENT REFUSED TO PROVIDE ME WITH AN EMAIL ADDRESS FOR A MANAGER , REFUSED TO SEND ME AN EMAIL WITH INFORMATION THAT I REQUETSED , REFUSED TO SEND A SMS WITH AN EMAIL ADDRESS FOR CUSTOMER CARE , REFUSED TO BE SENT ME AN EMAIL TO RATE THE SERVICE , UNABLE TO PROVIDE A PROPER TURN AROUND TIME ( 5 TO 7 DAYS ) WHEN I INFORMED THAT 7 DAYS HAS PASSED HE RESPONDED AND ADVISED THAT IT IS 5 TO 7 WORKING WHICH HE OMITTED. Call recording reference : RS ***