Disgusting Service From FNB Agents

FNB call centre agents are useless just like the agents working in their branches in westgate. i needed assistance with my FNB app because i have a new phone and i went to this useless agent *** he was supposed to help me with setting up the app so i could order a new credit card, this guy offers me funeral plans and home loans something i didnt come there for already im ****ing annoyed. Then after refusing all he's *** and after him wasting my time i was told...i cant help you you need to go somewhere else like what was the use of me being assigned to you if you cant help me? I was ****ed and left with my issue still not resolved. Today i call into your useless call center and spoke to a very rude girl Neo Mohale/Mohle. i advised her my problem and after speaking to four other people who transferred me from pillar to post wasting my damn airtime before her, I asked to speak to Neo's supervisor and she kept me on hold for 15 minutes and didn't even think of coming with the Sup, she just left me on hold. So now what must happen will i ever get assistance. I need to reapply for a credit and cheque card again. This service is pathetic you must train your agents more van hulle is omtrent useless. Your Business should invest more in Customer service cause it seems the agents are just as confused customers are if not more.