Disgusting service from FNB, acting like a gutter bank with no compliance, feedback & reverting to the people that it freely abuses.

I am sickened by the manner in which FNB handles it business. My mobile was suspended for e wallet option WITHOUT EVEN A CHEAP CALL FROM A SO CALLED INVESTIGATOR shakie maphidi.

I had to go to the branch and spent more that an hour on the phone, (whilst having abandoned my class as I am a Performance Management coach) It was said that the case would be referred back to that irresponsible human being (I am saying this as I travelled to Zambia & waited for someone who owed me to pay me through e wallet, only to be told that my number was invalid.

I reached out to the network operator & they advised me that my mobile was functional, & there was nothing wrong on their side. I still reverted back to FNB and had to call their ***** dept., STILL NOTHING AS THERE WAS DELIBERATION.

After escalating an e mail to a very helpful Tlhale Lekuduba, traction started taking place. An e mail was later received that the suspension was lifted from my mobile. I received an e wallet & they provided a fraction of that amount only.

Where does the rest go to and why cant I get my full amount ? Why must I be like this I got 100 instead of my full 174.00. Can someone advise me on what is happening.