Disgusting service from FNB

Have just spoken to a gentleman at FNB on *** and he was so rude and so unhelpful, did not listen to what I was asking. Eventually managed to get an email address where I can send the query. That is going to be another uphill as they do not even bother to reply. Nobody seems to know anything and are just too quick to pass the query onto another person who doesn't know anything. The service at FNB is disgusting and because of this am now going to look at transferring my accounts to another Bank and will encourage my family to do the same. The rating should be -10